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POLICIES

BARBADOS POLICIES

ORDERS

All Arthur & Livingston accessories are personally handcrafted in Barbados. Please allow 24-48 hours for the fulfillment of your online order. Please note you have the option of paying online and collecting your order at the Lanterns kiosk or having your order delivered directly to your home or workplace.

DELIVERY

Island-Wide Delivery is available with a minimum purchase of $10 USD or $20 BDS. Standard Delivery Fee is $7.50 USD or $15 BDS

FREE DELIVERY is available on all purchases over $40 USD or $80 BDS 

PAY ONLINE, PICKUP AT LANTERNS

Our retail kiosk is located at Lanterns Mall in Hastings Christ, Church. At checkout, you have the option to pay and secure your order online and pick up in person at Lanterns. No fee is associated with this option

ADDITIONAL FEES

All credit card transactions made on through this site are subject to 2% government exchange rate fees. To avoid fees, select PayPal, mMoney or Cash on Delivery Payment Options.

RETURNS & EXCHANGES

Arthur & Livingston currently does not offer returns; however, we will gladly offer exchanges for any item(s) that you are not completely happy with. Exchanges will be accepted within 10 days of purchase date for store credit.

 

INTERNATIONAL POLICIES ( USA, UK, CANADA, CARIBBEAN)

ORDERS

All Arthur and Livingston accessories are personally handcrafted in Barbados, WI. Please allow 2-3 business days for creation and shipment of merchandise. All packages are carefully wrapped, packaged and shipped out via DHL Priority Shipping.

DELIVERY

Standard Shipping Fee $20 USD.

FREE SHIPPING is available on all purchases of $100 USD or more

Please note that due to the unique nature of the stones, no two pieces will be identical. What may be perceived as an imperfection is really what enhances the beauty of each piece and what makes it special. Please be aware that these stones are delicate and fragile and can chip or break if mistreated. Arthur and Livingston will cover any damages that occur during shipping and will replace the item free of charge if reported within 48 hours of delivery. Arthur and Livingston is not responsible for damages occurring after arrival that have not been reported.

ADDITIONAL FEES

Standard local and regional taxes are applied on all orders 

RETURNS

Arthur & Livingston will gladly offer returns or exchanges for any item(s) that you are not completely happy with. Returns or exchanges will be accepted within 10 days of shipment date for store credit only. Please note that store credit will only be issued provided that merchandise is in resaleable condition. Be sure to use proper packing material when returning to prevent damage or breakage. If we do not receive your return package as described above we reserve the right to refuse your return. Arthur and Livingston is not responsible for return items lost in the mail. If using USPS, packages must have delivery confirmation to enable detailed tracking information. All sales are final after 30 days. All sale items are final sale.

Please send returns to: ArthurandLivingston.com

Attn: Returns

56 Winston Road

Boston, MA 02124

Prior to shipping your return, please email our Support Team at support@arthurandlivingston.com to obtain a return authorization number. Returns not accompanied with an authorization number will not be accepted. Note that refunds do not include shipping charges. 

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